We have outlined below some frequently asked questions. If you can’t find your answer here then please call Bartletts Menswear 01202 882945 or Bartletts Schoolwear 01202 856205 and we will be happy to help.

Online Ordering

We offer three delivery options for online orders:

Free School Delivery

Free School Delivery is available to the following schools:

  • Emmanuel Middle School
  • Verwood First School
  • Cranborne First School
  • Yarrells Preparatory School
Emmanuel Middle, Verwood First & Cranborne First
Yarrells Preparatory School
Spring Term Deliveries 2026
Summer Term Deliveries 2026

 

Standard Delivery

All online orders are shipped via Evri.

Items that are in stock will be despatched within 3 working days, please allow longer during busy periods.

Please allow 3–5 working days for delivery.
If your order has not arrived by Day 5, please contact us and we will be happy to track your parcel.

Free In-Store Collection

We offer free in-store collection on all orders.

Delivery Charges

Up to £40.00 – £5.00
£40.00 and over – £10.00

Click and Collect - When will my order be ready to collect?

We aim to have orders ready for collection within 2 working days, please allow longer during busier periods.

What if I need to return an item?

All item can be returned instore with a valid receipt and within 30 days of purchase.

My item is out of stock?

If your item is out of stock we will notify you when it is next available.

Refunds & Returns - What is your refund and returns policy?

Items purchased online or in store may be exchanged or refunded within 30 days of receipt, provided they are unused and in their original packaging.

For faulty items, please email us or visit us in store.

This does not affect your statutory rights.

 

My item is faulty, what should I do?

If an item arrives that is faulty or damaged, please contact us by phone, Bartletts Menswear 01202 882945 or Bartletts Schoolwear 01202 856205.

Who is responsible for returns postage?

Unless the item is faulty, you will be liable for the cost and safe return of your item.

PLEASE SEE OUR FULL REFUND AND RETURNS POLICY ON OUR WEBSITE

Payments

We accept most major credit and debit cards, including Visa and Mastercard.
Please note, we do not accept:

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